What We Collect and Why It Matters
When you open an account, we collect the information you provide directly — your name, contact details, and the payment methods you connect to your wallet, including bKash, Nagad and Rocket account numbers. We use this to process deposits, verify withdrawals, and keep your account secure.
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We also collect technical data automatically: your device type, browser, IP address and session activity. This helps us detect irregular access patterns and protect your account from unauthorised use. If you contact our support team, the content of that conversation is stored so we can follow
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up accurately. We do not use your bKash, Nagad or Rocket credentials for any purpose beyond processing the transactions you authorise. Third parties who help us operate the platform — such as payment processors and security services — receive only the data they need for their
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specific function. They are not permitted to use your data for their own marketing. Your eligibility to use this platform and how your data is processed under local law depends on the region you access from. We encourage you to read this policy in full before
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completing your account setup.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.